Administration Department


Human Resources and Administration

The Administration Department is made up of Human Resources and Administration. The department is headed by the Administration Manager who reports to the Secretary General.

Human Resources

The Health Professions Authority recognises the importance of its human capital as key for the delivery of quality service to clients. The Human Resource’s function is responsible for compensation and benefits management, performance management, training, and development.

In compensation and benefits management, the Human Resources function looks at job evaluation, job grading and pay scales for staff. Market surveys are undertaken from time to time to benchmark the competitiveness of what we pay in comparison with similar organisations in our industry. Our pay strategy is that we pay in line with the trends in our comparator organisations. Whilst our pay philosophy is that we pay for performance rather than for entitlement or tenure; However, long service is awarded separately through a long service award programme of the Authority. 

The Human Resources function is also responsible for the performance management system of the organisation to ensure alignment of employee performance with the Authority’s objectives. Tools used in the performance management process include performance appraisal, 360-degree feedback and the Results Based Management System. The results of the performance management process are used as inputs for the Authority’s training programme.

Training and development are a portfolio also handled by the Human Resources function. There is a training programme that is driven by the objectives of the Authority, this is done by looking at the objectives of the Authority and assess the availability of the necessary skills to meet those objectives. A training programme is tailor made to address any skills gap. There is also training driven by the performance appraisal outcome. Each employee’s performance is measured against set targets and a training programme is put in place to address any performance gap. The Human Resources function also comes up with training programmes to meet the day-to-day generic training needs of staff. This is done by coming up with a generic training calendar at the beginning of each year and the intention is to update the skills of employees in their different functional areas.


The Administration function handles management of the transport fleet, maintaining the grounds and buildings and undertakes to see that all mail deliveries to members and stakeholders are done.

Ethical conduct and Professionalism are the hallmark of how the Health Professions Authority does its business. The Administration Department manages the Authority’s code of conduct and ensures that all staff members subscribe to the Authority’s ethical and professional values.

The Health Professions Authority plays important roles of acting as an appealing body for any dispute between health practitioners and their councils, and protection of public interest.

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